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0003605: Green interface goes down - MantisBT Endian Bugtracker
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IDProjectCategoryView StatusDate SubmittedLast Update
0003605Endian FirewallNetwork related (VPN, uplinks)public2011-04-14 16:342011-04-18 07:23
Reporterhijasahmed 
Assigned Tolorenzo-endian 
PrioritynormalSeveritymajorReproducibilityhave not tried
StatusfeedbackResolutionopen 
PlatformOSOS Version
Product Version2.4 
Target VersionFixed in Version 
Summary0003605: Green interface goes down
DescriptionI have an endian firewall 2.4 version. At times The LAN interface goes down and due to this the users loses connection to the wan. We have confirmed with ISP and there is no packet loss from ISP end. When the Internet connectivity is lost we try to ping to the Green interface and it shows "request timed out" . We have tried with same configuration back ups in different Machines but we got the same response and hence we concluded that this is not a hardware issue. Please give me a solution. we have critical processes running in our environment and we are facing a lot of project issues because of this.

   
Additional InformationSince there is no default events to notify the green interface status we are not able to get an event notification on this
TagsNo tags attached.
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-  Notes
(0006124)
lorenzo-endian (manager)
2011-04-18 07:23

Hi hijasahmed,

can you explain your configuration in more details? Moreover, if you have the chance, when the problem arises, can you connect directly (e.g. with serial cable) to the appliance and post here the output of "ifconfig" and "ip link sh"?

Thanks in advance!

Lo

ps: please hide all the sensitive data (static ip, etc...) before posting! :)

- Issue History
Date Modified Username Field Change
2011-04-14 16:34 hijasahmed New Issue
2011-04-18 07:23 lorenzo-endian Note Added: 0006124
2011-04-18 07:23 lorenzo-endian Assigned To => lorenzo-endian
2011-04-18 07:23 lorenzo-endian Status new => feedback

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