0004009: EFW 2.4.0 CE - crash of the web admin interface and of the SSH access

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Project

Category

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Date Submitted

Last Update

0004009

Endian Firewall

GUI

public

2011-07-19 19:51

2011-09-14 15:39

Reporter

logicasrl

Assigned To

lorenzo-endian

Priority

normal

Severity

crash

Reproducibility

sometimes

Status

feedback

Resolution

open

Platform

OS Version

Product Version

2.4

Target Version

Fixed in Version

Summary

0004009: EFW 2.4.0 CE - crash of the web admin interface and of the SSH access

Description

Hi all,

I've got an EFW 2.4.0 Community Edition installed on a physical machine and I'm experiencing several "crash" of the web interface (https://<ip>:10443, [^] where the ip is the "green" interface).

Sometimes it does not respond at all (but if I do a "telnet <ip> 80" or "telnet <ip> 10443" I am able to connect to the web server...), in other cases I manage to authenticate and navigate, but at some point it stops responding and shows me a blanck page...

All the rest goes on working normally: firewall, OpenVPN, NAT, everything works, with the exception of the web interface...

In several cases the SSH access too is blocked: it prompt me with the username and password requests, but when I insert them, it refuses to authenticate (even if I am absolutely sure to input the username and password correctly).

The frequency of the problem is more or less once a week... and every time it happens I must "hard shutdown" the firewall and start it again.

Thank you very much for your help,

Luca

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Notes
(0007288) lorenzo-endian (manager) 2011-08-10 14:39	Hi Logicasrl, does the "hard shutdown" solve the problem? Moreover, I would ask to you, if it is possible, to try the version 2.4.1 .. I am using it and I never get these problems. When this problem happens, do you have the possibility to connect to the serial console and check the system load, what the system is doing (with "pstree -au" and "top") and if in the logs there is any error? Otherwise you can check the log after the "hard shutdown" to see if some info are there. Thanks in advance! Lo

(0007408) logicasrl (reporter) 2011-09-14 15:39 edited on: 2011-09-14 15:40	Sorry for my late answer, I was extremely busy lately. Yes, the "hard shutdown" solve the problem, but then (sometimes after few hours, sometimes after some days) the problem comes back again. Generally when the problem occurs even the "serial console" (SSH) is blocked: it shows me the prompt, but it does not accept my attempt to connect with "root" user. Could you please give me detailed instructions to do the upgrade to the 2.4.1 version? Thank you very much L

Issue History
Date Modified	Username	Field	Change
2011-07-19 19:51	logicasrl	New Issue
2011-08-10 14:39	lorenzo-endian	Note Added: 0007288
2011-08-10 14:39	lorenzo-endian	Assigned To	=> lorenzo-endian
2011-08-10 14:39	lorenzo-endian	Status	new => feedback
2011-09-14 15:39	logicasrl	Note Added: 0007408
2011-09-14 15:40	logicasrl	Note Edited: 0007408